Persons achieving competence in this unit will need to fulfil the applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines.

Work is performed under some supervision, generally within a team environment.

Work involves the application of regulatory requirements and workplace procedures when operating an on-train buffet car as part of workplace activities in the rail transport and allied industries.

ELEMENT

PERFORMANCE CRITERIA

1Prepare and provide take-away food and beverages

1.1 Food and beverage items are prepared and presented to passengers in a form consistent with workplace procedures and equipment manufacturers instructions

1.2 Stock is checked for spoilage and expiry dates on a regular basis following workplace procedures

1.3 Out-of-date stock is disposed of in accordance with workplace procedures

2Maintain and control stock

2.1 All stock is stored in accordance with workplace procedures and relevant health regulations

2.2 Stock is rotated on a regular basis in line with workplace procedures and food regulations and guidelines

2.3 Food which does not meet health requirements is disposed of workplace procedures and regulatory requirements

3Serve customers

3.1 Customer requirements are ascertained using appropriate inquiries in a courteous manner

3.2 Correct product and pricing information is clearly displayed

3.3 Specials are promoted and sales opportunities are identified and optimised

4Carry out financial control procedures

4.1 Financial transactions are accurately carried out in accordance with regulatory requirements and workplace procedures

4.2 Financial reconciliation is carried out as required

4.3 Cash is securely handled and stored in accordance with workplace procedures

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines

Relevant OH&S and environmental protection procedures and guidelines

Workplace procedures and policies for operating an on-train buffet car

Workplace knowledge requirements relevant to operating an on-train buffet car, including: relevant product knowledge, pricing structures, consumer laws and trade practice requirements, and health and hygiene regulations

Equipment, and materials used when operating an on-train buffet car, and precautions and procedures that should be followed in their use

Problems that may occur when operating an on-train buffet car and appropriate action that can be taken to resolve the problems

Documentation and record requirements

Communication and negotiation requirements when operating an on-train buffet car

Required skills:

Communicate and negotiate effectively with others when operating an on-train buffet car

Read and interpret instructions, procedures, information and labels relevant to the operation of an on-train buffet car

Interpret and follow operational instructions and prioritise work

Complete documentation related to the operation of an on-train buffet car

Operate electronic communication equipment to required protocol

Carry out relevant calculations and cash transactions

Work collaboratively with others when operating an on-train buffet car

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when operating an on-train buffet car in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations when operating an on-train buffet car

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the operation of an on-train buffet car

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Serve customers

Select and use relevant equipment and food stock when operating an on-train buffet car

Operate and adapt to differences in equipment in accordance with standard operating procedures

Monitor performance of buffet equipment and take appropriate action if required

Maintain and control stock

Select and use required personal protective equipment conforming to industry and OH&S standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted:

by day or night

in a range of work environments

in restricted spaces

in exposed conditions

Work may involve:

exposure to chemicals, dangerous or hazardous substances and movements of equipment, goods and vehicles

Equipment may include:

cash register

refrigeration equipment

cooking equipment

microwave

kitchen utensils

bain-marie

coffee machines

Food may include:

sandwiches

pies

sausage rolls

snack food

soft drinks

confectionery

Consultative processes may involve:

customers

other workplace personnel

supervisors and managers

official representatives

Communication in the work area may include:

phone

fax

email/internet

electronic data interchange (EDI)

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines

work instructions, job description and induction materials

manufacturers specifications for equipment

relevant OH&S and environmental protection requirements and policies

relevant codes of practice and regulations including health and hygiene requirements

stock control and audit requirements

award, enterprise bargaining agreement and other industrial arrangements

customer service and quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines

relevant state/territory OH&S legislation

workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation

workers compensation regulations

This unit contains employability skills.